Client Services Manager
Role & Responsibilities
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Act as SPOC between CEO (Client ) and Team.
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Developing effective communication platforms for clients and staff.
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Inspiring repeat business from clients.
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Conducting customer service workshops and presentations.
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Monitoring and measuring client satisfaction.
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Liaising with different departments about client queries.
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Offering advice to clients on services and products.
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Developing surveys and capturing client information.
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Participating in marketing campaigns.
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Dealing with client requests and troubleshooting problems.
Qualifications & Experience
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Business degree or related qualification.
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Strong communication skills.
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Ability to meet deadlines.
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Computer literacy.
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Calm, polite, and professional behavior.
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Reliable and self-motivated.
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General business knowledge.
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High service orientation.